Refund Policy
Clear and transparent refund guidelines for all purchases and subscriptions.
Policy Overview
iMideo offers two types of refunds to ensure fair treatment for all customers:
- Monetary Refunds: Full refund to your payment method for unused purchases within 7 days
- Automatic Credit Refunds: Instant credit return for failed tasks (no action required)
Monetary Refund Eligibility
You are eligible for a full monetary refund if:
- No credits have been used from your purchased plan
- This includes both subscription plans (monthly/annual) and one-time credit purchases
- Any credit consumption, even 1 credit, disqualifies you from monetary refunds
- Request is made within 7 days of the original purchase date
- For subscription renewals, the 7-day period restarts with each billing cycle
- The refund window is calculated from the payment date, not the registration date
You are NOT eligible for monetary refunds if:
- You have consumed any credits from your purchased plan (even failed tasks that were automatically refunded)
- More than 7 days have passed since your purchase
- You purchased credits through a third-party platform or promotion
- Your account has been suspended or terminated for policy violations
Important Notes on Credit Usage
- Failed tasks do not count as usage: If a task fails due to technical issues and credits are automatically refunded, this does not disqualify you from monetary refunds
- Historical credits are separate: If you have credits from previous purchases, using those does not affect your new purchase's refund eligibility (we track credits by purchase order)
- Subscription renewals reset eligibility: Each billing cycle is evaluated independently for refund eligibility
Automatic Credit Refunds
When tasks fail due to technical issues on our end, credits are automatically returned to your account. No action is required from you.
Scenarios for Automatic Refunds
- API failures: Third-party AI service errors or timeouts
- Processing errors: Video/image generation failures due to system issues
- Task timeouts: Tasks that exceed maximum processing time
- Quality issues: Generated content that fails our quality checks
How Automatic Refunds Work
- Task fails due to technical issues
- System automatically detects the failure
- Credits are instantly returned to your account
- You receive a notification about the refund
- Refunded credits expire in 1 year from the refund date
Subscription Cancellation
How to Cancel
- iOS App subscribers: Manage or cancel your subscription in iPhone Settings → [Your Name] → Subscriptions → iMideo. iMideo support cannot cancel iOS subscriptions on your behalf.
- Web subscribers: Cancel anytime at My Account → Subscription on the website.
- You may also contact our support team at support@imideo.io for assistance with any cancellation.
What Happens After Cancellation
- Access continues until the end of your current billing period
- No future charges will be made after the current period ends
- Credits remain available until your billing period ends
- Unused credits expire when your subscription ends (no carryover)
Important: Credit Reset Policy
When your subscription renews, all unused credits from the previous billing cycle are reset.
- Credits do NOT accumulate across billing cycles
- Each new billing period starts with your plan's fresh credit balance
- This ensures fair usage and prevents credit hoarding
Example: If you have 50 unused credits from your Pro plan when it renews, those 50 credits will be reset, and you will start the new month with 100 fresh credits.
How to Request a Monetary Refund
Step 1: Contact Support
Email us at support@imideo.io with the subject line "Refund Request"
Step 2: Provide Information
Include the following in your email:
- Your account email address
- Order number or transaction ID
- Purchase date
- Reason for refund request
- Payment receipt (if available)
Step 3: Review and Approval
Our team will:
- Verify your purchase and credit usage history
- Confirm eligibility within 24 hours
- Send you a confirmation email if approved
Step 4: Refund Processing
Approved refunds are processed within 5-7 business days back to your original payment method.
After Refund Processing
- Your account credits will be reset to remove the refunded plan's credits
- Your account remains active with any other credits you may have
- You can continue using the service or make new purchases at any time
Special Circumstances
Service Outages
In case of extended service outages (more than 24 hours), we may, at our sole discretion, offer pro-rated refunds or credit compensation regardless of the 7-day policy.
Major Feature Removals
If we remove a major feature without adequate notice, affected users may be eligible for partial refunds. iMideo determines, in its sole discretion, what constitutes a "major feature" for the purpose of this section.
Billing Errors
Duplicate charges or incorrect billing amounts will be refunded immediately upon verification, regardless of the 7-day window.
Case-by-Case Evaluation
If you have unique circumstances that do not fit our standard policy (e.g., minimal credit usage due to testing), you may contact our support team at support@imideo.io for evaluation. While we cannot guarantee approval, we review each case individually.
Legal Rights and Consumer Protection
This policy does not affect your statutory rights under consumer protection laws in your jurisdiction. If your local laws provide stronger consumer protections, those laws will apply in addition to this policy.
Contact Information
For refund requests, billing questions, or policy clarifications, please contact us:
Effective Date: February 4, 2026
Last Updated: May 10, 2026
By using iMideo, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. We reserve the right to modify this policy at any time, with changes taking effect upon posting to our website.